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Managed Service

Management and IT services provider
Pilar, Gran Buenos Aires
16-02-2018
Semi Senior

We are looking for Managed Services to join the team of our client. 

 

 Requirements:

  • B.S. in Computer Science or similar
  •  3+ years experience in supporting enterprise applications: Java EE, Spring or equivalent
  •  Demonstrated experience with Web Service, API or integration technologies: SOAP REST, BPEL, XSLT, WSDL, XML, XSD, XQuery, JMS
  •  Experience with Relational and/or NoSQL database
  •  Knowledge of Linux operating system
  •  Experience implementing application and infrastructure monitoring using a tool such as Sensu or Nagios
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Service Desk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by- step technical help, both written and verbal
  • Ability to work on assigned tasks with minimal oversight, self-motivated and reliable
  • Preference given to candidates with: 

                 - Support background
                 - Oracle and/or MuleSoft product certification

  • 1 or more years of experience in:

                 - Oracle PaaS
                 - Oracle IaaS
                 - Oracle BPM Suite 11g, 12c
                 - Oracle SOA Suite 11g, 12c
                 - Oracle Weblogic
                 - MuleSoft Anypoint

 

Responsabilities:

  • Research and identify solutions to software issues
  •  Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Talk clients through a series of actions, either via phone, email or chat to quickly understand the root cause of the problem
  •  Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) or to the vendor (e.g. MuleSoft or Oracle)
  • Provide development enhancements to custom application software as required
  • Locally prototype solutions for onsite customer problems
  • Provide prompt and accurate feedback to customers
  • Ensure all issues are properly logged
  • Track issues through to resolution, within agreed time limits
  •  Refer to internal database or external resources to provide accurate tech solutions
  • Prioritize and manage several open issues at one time
  •  Follow up with clients to ensure their systems are fully functional after troubleshooting
  •  Prepare accurate and timely reports
  •  Document technical knowledge in the form of Knowledge Base articles in Confluence
  • Maintain jovial relationships with clients
  • Help drive improvements to customer support tools

 

Time shift: Full Time

Location: Pilar

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