Managed Service
Management and IT services provider
We are looking for Managed Services to join the team of our client.
Requirements:
- B.S. in Computer Science or similar
- 3+ years experience in supporting enterprise applications: Java EE, Spring or equivalent
- Demonstrated experience with Web Service, API or integration technologies: SOAP REST, BPEL, XSLT, WSDL, XML, XSD, XQuery, JMS
- Experience with Relational and/or NoSQL database
- Knowledge of Linux operating system
- Experience implementing application and infrastructure monitoring using a tool such as Sensu or Nagios
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (eg. Service Desk)
- Excellent problem-solving and communication skills
- Ability to provide step-by- step technical help, both written and verbal
- Ability to work on assigned tasks with minimal oversight, self-motivated and reliable
- Preference given to candidates with:
- Support background
- Oracle and/or MuleSoft product certification
- 1 or more years of experience in:
- Oracle PaaS
- Oracle IaaS
- Oracle BPM Suite 11g, 12c
- Oracle SOA Suite 11g, 12c
- Oracle Weblogic
- MuleSoft Anypoint
Responsabilities:
- Research and identify solutions to software issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Talk clients through a series of actions, either via phone, email or chat to quickly understand the root cause of the problem
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) or to the vendor (e.g. MuleSoft or Oracle)
- Provide development enhancements to custom application software as required
- Locally prototype solutions for onsite customer problems
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged
- Track issues through to resolution, within agreed time limits
- Refer to internal database or external resources to provide accurate tech solutions
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of Knowledge Base articles in Confluence
- Maintain jovial relationships with clients
- Help drive improvements to customer support tools
Time shift: Full Time
Location: Pilar