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Managed Service

Management and IT services provider
Pilar, Gran Buenos Aires
22-03-2018
Semi Senior / Senior

We are looking for Managed Services to join the team of our client.

 

Requirements:

  • B.S. in Computer Science or similar
  • Experience supporting enterprise applications: Java EE, Spring or equivalent
  • Experience with Web Service, API or integration technologies: SOAP, REST, XML, or Queues
  • Experience with Relational and/or NoSQL database
  • Knowledge of Linux operating system
  • Experience implementing application and infrastructure monitoring using a tool such as Sensu or Nagios
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. ServiceDesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by- step technical help, both written and verbal
  • Ability to work on assigned tasks with minimal oversight, self-motivated and reliable
  • Preference given to candidates with:

                    - Support background

                    - Oracle and/or MuleSoft product certification

                    -  1 or more years of experience in: Oracle PaaS, Oracle IaaS, Oracle BPM Suite 11g, 12c, Oracle SOA Suite 11g, 12c, Oracle Weblogic, MuleSoft Anypoint

 

Responsibilities:

  • Research and identify solutions to software issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Talk clients through a series of actions, either via phone, email or chat to quickly understand the root cause of the problem
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) or to the vendor (e.g. MuleSoft or Oracle)
  • Provide prompt and accurate feedback to customers
  • Ensure all issues are properly logged
  • Track issues through to resolution, within agreed time limits
  • Refer to internal database or external resources to provide accurate tech solutions
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of Knowledge Base articles in Confluence
  • Maintain jovial relationships with clients
  • Help drive improvements to customer support tools

 

Time shift: Full Time

Location: Pilar

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