Sr Product Operations Specialist

We are looking for a Sr Product Operations Specialist to join the team of our client.

Requirements:

• Minimum 3 years of customer service experience in the software, advertising, or media industries
•  Minimum 2 years of experience managing projects with key stakeholder communication responsibilities
•  Experience and knowledge supporting data-driven and analytical products of a complex nature
• Experience using JIRA or Kanban tools, a plus
•  Experience using ticket management tools, a plus
• Minimum 3 years of customer service experience in the software, advertising, or media industries
• Minimum 2 years of experience managing projects with key stakeholder communication responsibilities
• Ability to lead cross-functional teams and coordinate tasks completion.
• Ability to solved complex problems and to communicate findings and solutions clearly and concisely to non-technical people through verbal and written mediums.
• Ability to understand different technology system components to thoroughly troubleshoot issues.
• Intermediate experience with Google Apps for Work, Microsoft Office, and a variety of web-browsers.
• Ability to productively work independently and as part of a project group.
• Demonstrates strong organizational and analytical skills.
• Ability to clearly and thoroughly document processes and procedures.
• Bring a positive and professional attitude, even during hectic periods.
• Ability to effectively support clients remotely through a variety of technologies, e.g. WebEx, email, chat and phone.
• Ability to work positively with all internal teams, clients and vendors.
• Ability to effectively plan and re-prioritize tasks and needs throughout the day, week, and month.
• Excels in a metrics driven environment.
• Show an innate passion for customer engagement and retention.
• Be flexible and adaptable. We´re growing and we need to continue to change to help the company grow.

Responsibilities:

• Ability to lead cross-functional teams and coordinate tasks completion.
• Ability to solved complex problems and to communicate findings and solutions clearly and concisely to non-technical people through verbal and written mediums.
• Ability to understand different technology system components to thoroughly troubleshoot issues.
• Ability to productively work independently and as part of a project group.
• Ability to clearly and thoroughly document processes and procedures.
• Ability to effectively support clients remotely through a variety of technologies, e.g. Google
• Meet, email, chat, ticketing systems, and phone.
• Ability to work positively with all internal teams, clients and vendors.
• Ability to effectively plan and re-prioritize tasks and needs throughout the day, week, and month.
• Excels in a metrics driven environment.
• Show an innate passion for customer engagement and retention.
• Able to troubleshoot customer problems and interact with engineering when help is needed
• Act as leader of Platform Services team to ensure escalated items are being addressed as needed.

English level: Upper Intermediate

Time shift: Full Time

Location: Palermo