Desktop Support Engineer Level 3

We are looking for a Desktop Support Engineer Level 3 to join the team of our client.

Requirements:

• Approximately 5-7 years of desktop management experience.
• Extensive knowledge of IT operations
• Experience in customer support that feels comfortable talking to users, better if experienced with Level 2 or Level 3 support.
• Knowledge in Windows 7, Windows 10, different browsers, Google Chrome, Office,
• Office Pro Plus, Lotus
• Advanced in English

Responsibilities:

• Resolve software problems and/or identify and escalate hardware problems reported to the team.
• Identify sources and trends of technical problems to prevent future occurrences.
• Serves as an escalation point for difficult problems and complex inquiries.
• May be asked to act as a peer group leader.
• May be required to help train colleagues and service desk staff.
• Ability to identify potential points of failure, areas for improvement, and identifying pain points and bottlenecks.
• Makes recommendations to the team lead in regards to process changes and drives implementation, based on the needs of the business and product direction.
• Provides recommendations and analytical expertise on enhancement requests raised by Engineering, and challenges these requests if necessary.
• Ability to effectively communicate with other groups in IT Services, business practice representatives and outside vendors.

English level: Upper intermediate.

Time shift: Full time

Location: Microcentro