Desktop Support Engineer Level 3

Empresa de Consultoría&Outsourcing
Infrastructure Semi Senior / Senior
Buenos Aires - Microcentro
30-01-2019

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We are looking for a Desktop Support Engineer Level 3 to join the team of our client.

 

Requirements:

  • Approximately 5-7 years of desktop management experience.
  • Extensive knowledge of IT operations
  • Experience in customer support that feels comfortable talking to users, better if experienced with Level 2 or Level 3 support.
  • Knowledge in Windows 7, Windows 10, different browsers, Google Chrome, Office,
  • Office Pro Plus, Lotus
  • Advanced in English

 

Responsibilities:

  • Resolve software problems and/or identify and escalate hardware problems reported to the team.
  • Identify sources and trends of technical problems to prevent future occurrences.
  • Serves as an escalation point for difficult problems and complex inquiries.
  • May be asked to act as a peer group leader.
  • May be required to help train colleagues and service desk staff.
  • Ability to identify potential points of failure, areas for improvement, and identifying pain points and bottlenecks.
  • Makes recommendations to the team lead in regards to process changes and drives implementation, based on the needs of the business and product direction.
  • Provides recommendations and analytical expertise on enhancement requests raised by Engineering, and challenges these requests if necessary.
  • Ability to effectively communicate with other groups in IT Services, business practice representatives and outside vendors.

 

English level: Upper intermediate.

Time shift: Full time

Location: Microcentro