Cloud Support Engineer

We are seeking a Cloud Support Engineer to join CloudHesive, an Amazon Premiere Partner. This role will be solving interesting and challenging technical problems. From triaging complex Cloud environment issues to application issues for our managed services customers. 
We provide an expert level of support and satisfaction to our customers. 

Requirements:

• 2+ years of hands-on experience in a specific technology practice (Infrastructure, Network, Storage, Servers, Security, Windows, Linux, VMWare, etc.) 
• Strong experience in Microsoft and/or Linux Infrastructure administration, troubleshooting and setup required Office 365, Microsoft Exchange, Windows Server, Active Directory, Azure, PowerShell, etc. 
• 3+ Years of experience in a customer facing role (professional services, support, etc.) and the ability to manage customer relationships up to the senior/executive level is critical. 
• Experience with DevOps processes, and languages such as Python, Node.JS, and JavaScript 
• Advanced English skills. 
• Availability to work from Friday to Monday from 9 to 19 Easter time. 

Nice to have: 

• ITIL/ITSM Certifications 
• Azure or AWS Pro or Associate certifications 
• CISSP or other security certifications 
• Microsoft Associate or Specialty Certifications 
• VMWare certifications 

Responsibilities:

• Work directly on customers on premise and cloud environments to solve simple to complex issues in a managed services environment. 
• Accept tickets from a technical ticket queue or dispatcher and help solve a customer's issue. 
• Serve as a technical escalation point to Cloud Support Engineers I. 
• Work with technologies such as AWS, Azure, VMware, O365 / Exchange, Citrix, Veeam, and other customer technologies to maintain and meet up time SLA metrics and the availability of the customers environment. 
• Daily, Weekly, and Monthly technical tasks for patching, vulnerability management, upgrades, and other contractual obligations. 
• Communicate with the customer directly to help solve and update them daily on the ticket status as to meet the SLAs for each ticket assigned to you. 
• items. 
• Work on customer deployments to production environments. 
• Work in real time with customers using collaboration tools such as Slack and Teams to solve 
• Become a leader and a technical subject matter expert on customer cloud and on-premise environments. 
• Help to automate common repetitive maintenance tasks and be a thought leader. 
• This position has after-hours and on call rotation responsibilities. 

Time Shift: Full time.

Location: Híbrido-Núñez