Technical Account Manager

At Medialaugh, we build vibrant hubs to connect talented professionals in Argentina with innovative U.S.-based companies, fostering collaboration and growth. In this role, you’ll work with our partner, a leader in empowering academic and nonprofit communities through its cutting-edge Data Platform. Join our dynamic team, where good vibes, collaboration, and excellent working conditions create an inspiring environment to thrive while supporting Partner’s mission to drive social impact and research excellence with the highest standards of data privacy.

We’re seeking a technically savvy and mission-driven Technical Account Manager to be the primary point of contact for Partner’s Social Impact and Academic Research partners. In this role, you’ll provide technical guidance and strategic support to researchers and nonprofit organizations, ensuring seamless onboarding, ongoing success, and compliance with Partner’s privacy policies.
Your work will directly contribute to impactful research in areas like site selection, transportation, and academic publications.

Key Responsibilities:

• Lead technical pre-sales demos of Partner’s Data Platform for academic and nonprofit partners.
• Manage post-sales onboarding, including user account provisioning and initial technical integration.
• Act as the primary liaison for client communications, triaging issues to technical support or internal stakeholders.
• Conduct quarterly check-ins to ensure client satisfaction and alignment with privacy standards.
• Review academic publications for compliance with Partner’s data use and privacy policies.
• Create custom aggregate data outputs using Python and SQL.
• Collaborate with Partner’s Data Platform and Product teams to develop technical solutions tailored to client needs.
• Maintain detailed and organized records of account details, subscription terms, and user access.

Requirements:

• Fluent English (written and verbal) to effectively communicate with global clients.
• Commitment to client satisfaction and user success.
• Experience or familiarity with Python and SQL (with a willingness to deepen technical expertise).
• Detail-oriented and highly organized, with the ability to juggle multiple priorities.

Why Join Medialaugh?

• Medialaugh Culture: Be part of a dynamic team with a positive, collaborative vibe.
• Excellent Conditions: Competitive compensation, flexible remote work with one day a week in ournColegiales office, and opportunities for growth.
• Impactful Work: Support groundbreaking research and social impact initiatives with Partner.
• Learning Opportunities: Work with cutting-edge tools and expand your technical expertise.

Location: Argentina (remote with once a week in our Colegiales, Buenos Aires office)
Employment Type: Full-Time